WCS CLOUD COMMUNICATIONS

A growing number of companies are adopting cloud-based communication solutions, but not all offerings are alike…

Because each company is unique, WCS Europe has selected several offers to meet their needs

To find the one that suits you, follow the guide

Why WCS Cloud Communications?

You are a large company with several sites
Microsoft Teams is an important part of your business processes
You want to monitor the user experience and proactively detect sources of degradation in the quality of Teams calls and Microsoft 365 services
You want to reduce the cost of Microsoft service support resources

Small-to-midsized businesses
Microsoft Teams is an important part of your business processes
You are looking for support to monitor the user experience and proactively detect sources of Teams call quality degradation
You want to reduce the cost of Microsoft service support resources

Service provider, network & telecom integrator, you are reselling the Microsoft Teams solution
You want to offer your customers a solution hosted in the cloud allowing them to monitor the user experience of Microsoft Teams and/or
You want to offer your customers managed services including usage and quality reports, alerts and diagnostics, as well as recommendations to improve the performance of Microsoft Teams

You are a reseller or a network & telecom integrator and you want to add to your catalog a leading cloud solution in the telephony, collaboration and contact center markets
You are a Microsoft partner or reseller and you want to offer your Microsoft Teams customers the possibility to communicate through the public telephone network (phone calls, SMS, MMS, etc.)
You are an enterprise and are looking for a global UCaaS communication platform, suitable for all user profiles and offering unlimited calls to and from over 120 countries
You are a company, you use Microsoft Teams, and you are looking for a certified solution to offer users the possibility to communicate through the public telephone network (phone calls, SMS, MMS, etc.)
You are a company and you are looking for a multi-channel contact center cloud solution, all in one or integrated with your CRM

You are a company and you are looking for a telephony solution that is easy to install, simple to use and connected to your business tools
You are a company, you manage a sales department and you want to integrate telephony with your CRM to improve the productivity of your team and analyze its performance
You are a company, you manage a customer service and you want to integrate your call center telephony with your help desk or your CRM to better satisfy your customers

You are an operator, a reseller or a network & telecom integrator, you wish to enrich your commercial offer or to enhance your partnerships with SIP operators by offering your customers (VSEs, SMEs, or large accounts) a cloud telephony solution developed with a softphone that is easy to deploy and managed centrally
You are a company, you operate your own IPBX, and you are looking for an interoperable and secure softphone to implement advanced telephony features while facilitating the mobility of your employees

WCS Europe also offers custom UCaaS and CCaaS solutions and integrations. Can’t find the answer to your needs?