WHY CHOOSE THE TeamsXaaS MONITORING SOLUTION?

TeamsXaaS (Microsoft Teams User Experience as a Service) is a cloud service hosted by WCS Europe, easy to deploy regardless the number of users, and which does not require any specialized skills.

The service leverage Martello’s Vantage DX monitoring platform, which is the only Microsoft-recommended solution for monitoring user experience, anticipating and resolving issues.

  • TeamsXaaS helps prioritize the work of IT teams by identifying users and locations likely to benefit from an improved user experience with Teams Voice services
  • TeamsXaaS quickly identifies the root cause of Microsoft Teams malfunctions with targeted network diagnostics
  • TeamsXaaS enables IT teams to maintain Teams Voice service continuity and employee productivity by proactively detecting issues before users are impacted
  • TeamsXaaS allows you to leverage your Microsoft Teams budget and significantly improve your return on investment

MAIN FEATURES

TeamsXaaS Standard

Detect every Teams call issue

Detect every call (P2P or PSTN) or meetings & meeting rooms issue

Performance reports (SLA) with alerting
  • Meeting rooms
  • Calls & meetings (P2P, conferences, PSTN)
  • Teams calls and meeting success per country
  • Teams calls and meeting success per location
  • Custom performance reports based on your preferences and needs
Get the root cause for any issues

Get the root cause for any issues with Teams calls and meetings

Receive alerts
  • Teams calls and conference issues per office and country
  • Teams meeting room issues (devices and meetings)
  • Call and meetings issues caused by a local network issue (WIFI, bandwidth, protocol)
  • Overall network performance
  • Custom alert based on your preferences and needs
Advanced searches in the Teams CQD

Easily search through all the Teams CQD data to identify and understand:

 

  • Calls & meeting quality issues because of local problem:
    • Bandwidth
    • WIFI signal strength
    • Wrong protocol
    • Outdated Teams client
    • Non certified audio devices
  • Calls quality issues because of overall network problem:
    • MOS, jitter, packet Loss, RTT
  • Video calls issues because of bad frame rate

TeamsXaaS Premium

Everything included in TeamsXaaS Standard plus
Hop by hop analysis identifying

Get hop by hop analysis identifying where the latency is and who is responsible for it

Identify network bottleneck

Identify network bottleneck to Microsoft Teams

Performance reports

Performance reports for VIPs

Test the entire network path continuously

Test the entire network path continuously from your critical locations to Microsoft Teams services

Troubleshoot your critical users

Troubleshoot your critical users and users with recurring issues by analyzing their route to the cloud performance

Receive custom alerts

Receive custom alerts for your VIPs

Specific reports

Get specific reports analyzing:

  • Your calls and meetings success rate per month
  • A map of your issues
  • Your most affected users
  • Your most affected location
  • Usage and issues of your meeting rooms
  • Your critical location usage, connectivity, and issues

USES CASES

Automatic discovery of every issue happening with your calls and meetings (P2P or PSTN), triggering contextual alerts and root cause analysis of every detected issue

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Automatic performance reports (SLA) with alerting when the SLA is about to breach or when the SLA has breached, root cause analysis for every event that has affected your SLA

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Automatic and continuous test the entire network path from your critical locations to Microsoft Teams services, get hop by hop analysis identifying where the latency is and who is responsible for it

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Monthly custom reports to efficiently spend your money on network improvement project or any IT change that seems required to improve the situation

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SERVICES

Assessment with custom dashboards:

  • Your calls and meetings success rate per month
  • A map of your issues
  • Your most affected users
  • Your most affected location
  • Usage and issues of your meeting rooms
  • Your critical location usage, connectivity, and issues
  • Recommandations

WCS Europe also offers services to allow its customers to quickly acquire their autonomy:

  • Advanced training
  • Custom configuration (alerts, SLA)

WCS Cloud Communications

WCS Europe also offers custom UCaaS and CCaaS solutions and integrations. Can’t find the answer to your needs?

Contact us