Microsoft Teams integration

Give Microsoft Teams users the ability to connect and collaborate with all customers, partners and suppliers in the organization

8×8 Voice for Microsoft Teams is a direct routing cloud service that allows Teams users to make and receive calls over the public switched telephone network (PSTN) from Teams’ native PC, mobile or web user interfaces.

This solution can be deployed very quickly, reducing the workload of technical staff, especially when configuring and maintaining on-site equipment, SIP Trunk lines or software on the end-user terminal(s). It enhances the Teams user experience by providing exceptional call quality, advanced telephony features, and cost-effective dialing plans that complement internal (Teams to Teams) calling capabilities and enable external (PSTN) calls to be made and received worldwide.

Businesses benefit from optimized business licenses including unlimited local and international calling to 48 countries, full PSTN replacement in over 50 countries, and toll-free and DID numbers in over 100 countries.

Using 8×8 Contact Center in conjunction with Microsoft Teams 8×8 Voice for Microsoft Teams also allows agents to streamline customer contact workflows.

8×8 Voice for Microsoft Teams provides businesses with all the benefits of a comprehensive enterprise communications solution and saves them time and money by eliminating the need to manage a communications and contact center infrastructure while maintaining the Teams user experience.

Features

  • Enterprise cloud PBX with unlimited inbound and outbound calls to and from the public telephone network or internal extensions

  • Numerous features: call grouping, queues, transfers, voice mail, call waiting, recording, etc.

  • Integrated enterprise messaging from Teams

  • Automatic call recording with immediate playback

  • Bi-directional presence synchronization between Microsoft Teams and 8×8 users

  • Self-service access to voicemail and call forwarding settings and queue management

  • Microsoft Teams certified omnichannel contact center with call stacking, message boards, priority queuing and social media for agents using Teams

  • Speech analytics with performance and usage dashboards, reports

  • Out-of-the-box integrations with third-party applications including Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite, etc.

  • Single administration interface for user creation and management

  • Numerous safety and compliance certifications

     

Benefits

  • Simple configuration, no changes to the Teams interface and user experience
  • 8×8 Contact Center for Microsoft Teams allows agents to make or receive PSTN calls in Teams
  • Connect Teams to the public telephone network, replace PSTN in over 50 countries, toll-free and DID numbers in over 100 countries
  • Unlimited numbering plans in 48 countries, predictable operational costs
  • Security and compliance certifications that help companies meet stringent standards, protect their reputation and secure their customers’ data
  • Real-time visibility of Teams user status for 8×8 users
  • Real-time visibility of Team and non-Team calls crossing the 8×8 voice network
  • Support for Teams and non-Teams terminals

In addition, WCS Europe offers a performance monitoring and tracking solution for Microsoft Teams and Microsoft 365 services allowing:

  • Analyze the end-to-end impact of network infrastructure issues on service quality
  • Anticipate incidents before they affect users
  • To take the necessary corrective measures
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WCS Cloud Communications

WCS Europe also offers custom UCaaS and CCaaS solutions and integrations. Can’t find the answer to your needs?

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