Advanced business telephony features

Functions related to incoming calls

  • Special numbers in over 100 countries and international numbers
  • Availability planning for each line with call forwarding
  • Interactive Voice Response (IVR)
  • Grouping of calls, simultaneous or in sequence
  • Telephone queue
  • Callback request
  • Forwarding to mobile
  • Voicemail
  • Blocking unwanted calls
  • General ringing on loudspeakers

Functions related to outgoing calls

  • Click to call
  • Automated Calling Machine

Functions available during a call

  • Putting on hold
  • Double call
  • Supervised call transfer
  • Call supervision
  • Double listening
  • Call recording

Other functions

  • Conference call for up to five participants
  • Send and receive SMS
  • Shared contacts and call log
  • Call tagging, search filters
  • Assigning a call to a collaborator with comments
  • CRM and CTI integration
  • Internal numbers
  • iOS and Android mobile applications

WCS Cloud Communications

WCS Europe also offers custom UCaaS and CCaaS solutions and integrations. Can’t find the answer to your needs?