VoIP CRM Integration

Aircall easily integrates with the support and customer relationship management tools used on a daily basis (Zendesk, Salesforce, HubSpot, etc.) to synchronize all activity.

Telephone answering service

Aircall allows you to configure time slots for each of the lines and to program call forwarding to an answering machine or another line.

Interactive Voice Response (IVR)

Allows you to direct each call to the most qualified agent.

Cascade call distribution

Distribution of calls to agents, in sequence or simultaneously. Modification of the parameters in real time.

Telephone queue

Allows incoming calls to be held until an agent becomes available.

Information feedback

Aircall allows you to contextualize calls by displaying data from other applications.

Supervised call transfer

Allows an agent to check in with a team member before transferring a call. Customers and prospects benefit from a smooth transition when the second agent has full contextual knowledge.

Call supervision

Allows you to listen to calls in progress to measure and improve agent performance.

Call recording

Recording and analysis of calls to improve productivity and the quality of customer relations.

Post-call treatment

Gives agents the time they need to take notes and score or assign a call at the end of the call.

Call marking

Labels allow calls to be grouped and easily found in all integrations.

Real-time dashboard for call centers

Real-time monitoring of call center activity to increase productivity.

Performance analysis

Allows you to evaluate the performance and quality of customer service. Measures the percentage of missed calls, average call duration, etc.