A READY-TO-USE ENTERPRISE CLOUD TELEPHONY SOLUTION

Aircall is a 100% cloud-based enterprise telephony solution. It integrates seamlessly with existing infrastructures, includes unlimited calls to landlines and mobiles, and allows for numbers in many countries. Its flexibility and its simple and intuitive interface facilitate the autonomy of non-technical teams: creation of new numbers and users in a few clicks, simplified integration.

Aircall also offers a full range of applications (web browser, desktop and mobile softphone) that allow teams to stay connected while working remotely.

A SOLUTION CONNECTED TO THE COMPANY’S BUSINESS TOOLS

Computer telephony integration (CTI) features allow Aircall to connect in one click to more than a hundred third-party applications for assistance, customer relationship management (CRM), reporting, etc. Out-of-the-box integrations are available for solutions such as HubSpot, Salesforce, Zendesk, Zoho, Intercom, Microsoft Dynamics, Pipedrive, Freshdesk, Cooper, and many others.

Aircall logs all calls in the customer records using all available data: call duration, call type, hold time, call recording, caller number, notes, etc. Thanks to these integrations, it is possible to trigger automated voice workflows and manage all activity in the tools used daily by the various teams.

CALL CENTER FEATURES

With Aircall, it is possible to quickly implement a call center that includes all the necessary functionalities to facilitate the path of customers and prospects and make exchanges more fluid.

An interactive voice server (IVR) directs each call to the right person. Shared call logging, call assignment, call tagging and comments facilitate information flow and collaboration between different teams.

The integrated analysis tool allows you to measure the percentage of missed calls, the average duration of a call, etc. The statistical data is presented in the form of graphs and dynamic tables and allows for real-time evaluation of the performance and quality of service of the call center.

A CLEAR VISION OF THE BUSINESS

Aircall evaluates numerous key performance indicators (KPIs) including the number of inbound and outbound calls, the percentage of missed calls, call duration, waiting time, etc. Advanced filters can be used to customize the presentation of statistical data.